Jason Smith is the lead engineer and owner of Computer Repair In Reading, previously known as Super IT.
Jason commenced his official career in IT at Thames Water providing IT support in-house to a department of approximately 150 staff. The IT team Jason was a member of at TW was responsible for providing support to the department’s database as well as the desktop environment, whilst maintaining the server backups. The desktop support comprised of providing fault resolution for all desktop computer, laptop and printer problems.
When time permitted Jason also completed projects such as in-depth costing of work done by the staff and analysis of working practices to enable the development of more efficient work processes. One of these analysis sessions resulted in Jason making a simple recommendation that saved approximately half of the staff about 1 hour per day, giving a saving of roughly 75 man-hours per day across the department. Jason used his previous accounting experience along with his knowledge of IT to provide management with valuable insights into these areas.